Refund Policy

AI Image Analysis Services - Fair and Transparent Refund Terms

Policy Overview

This refund policy applies to all AI image analysis services provided through our platform. We are committed to delivering high-quality automated image analysis while maintaining fair refund practices that protect both our customers and our business operations.

Important: Due to the automated nature of our AI services and the immediate processing of uploaded images, refunds are handled under specific conditions outlined below.

Eligible Refund Scenarios

Service Outages & Technical Issues

Full refunds are provided when:

  • Our service is completely unavailable for more than 2 consecutive hours
  • Systematic technical failures prevent service delivery
  • API endpoints return consistent error responses (500+ errors) for extended periods

Billing Errors

Immediate full refunds for:

  • Duplicate charges for the same transaction
  • Incorrect pricing applied to your account
  • Unauthorized charges due to system errors

Service Quality Issues

Partial refunds may be considered when:

  • AI accuracy drops significantly below advertised performance metrics
  • Services fail to process standard image formats consistently
  • Documented service degradation affects multiple customers

Non-Refundable Services

Successfully Processed Analysis

Once an image has been successfully analyzed and results delivered, the service is considered complete. This includes all our available services:

• Detect Face Information
• Detect Weapon
• Detect License Plate
• Check if Image is AI Generated
• Detect if Image is NSFW
• Classify Image Content
• Detect Violence or Gore
• Detect Drugs or Paraphernalia
• Detect Hate Symbols
• Detect Nudity or Partial Nudity
• Detect Animal Abuse Content
• Detect Copyrighted Images
• Detect Identity Documents

Additional Non-Refundable Scenarios

  • Disagreement with AI analysis results or accuracy
  • Change of mind after service completion
  • User error in uploading incorrect images
  • Subscription cancellations (prorated credits may apply)
  • Services used for prohibited or illegal content

Refund Timeline

Request Period: Refund requests must be submitted within 7 days of the transaction date.

Processing Time: Approved refunds will be processed within 5-10 business days and returned to your original payment method.

Investigation Period: Complex cases may require up to 14 days for thorough investigation before approval or denial.

Refund Request Process

To request a refund, please provide the following information:

  • Transaction ID or receipt number
  • Date and time of the transaction
  • Detailed description of the issue
  • Screenshots or evidence supporting your claim (if applicable)
  • Account email address associated with the purchase

All refund requests will be reviewed individually and decisions will be communicated within 3-5 business days.

Fair Usage & Fraud Prevention

We reserve the right to:

  • Investigate suspicious refund patterns or abuse
  • Limit or deny refunds for accounts with excessive refund requests
  • Suspend accounts suspected of fraudulent activity
  • Require additional verification for high-value refund requests

Our AI logging systems maintain detailed records of all processed images and API calls to ensure transparency and prevent abuse.

Subscription & Credit Policies

Monthly/Annual Subscriptions: Cancellations are effective at the end of the current billing period. No partial refunds for unused time.

Pay-Per-Use Credits: Unused credits remain valid for 12 months from purchase date. Credits are non-refundable but non-expiring within the validity period.

Enterprise Plans: Custom refund terms may apply as specified in your service agreement.

Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Customers will be notified of significant changes via email and through our platform notifications. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Last Updated: June 1, 2025

Need Help?

For refund requests or questions about this policy, please contact our support team:

Email: support@deepdetect.app

Support Portal: Available 24/7 through your account dashboard

Response Time: We aim to respond to all refund inquiries within 24 hours